Skyward Family Access FAQ
Frequently Asked Questions
Family Access is a web based tool designed to enhance parent/guardian and school communication. Your use of the Family Access website is voluntary.
No. Using one password you can access records for all of your students, even if they are attending different schools within the district.
Family Access is password protected. As long as you keep your password safe it is highly unlikely that anyone else will be able to access or view your child's personal information.
Family Access is a web based product, so it should work on your computer like any other web based application. First, check to make sure you are accessing the correct link at:
Occasionally, the Family Access web server may be down for maintenance. If you get an error message, please try again as needed. If you are still having problems, please contact the school.
Family Access has a default security setting that will terminate your connection if your computer is idle for longer than three to five minutes. This feature is designed to protect against unauthorized access and can not be changed.
Each school provides Family Access as a service to parents and guardians, but the information provided by each school will vary depending on the age of the student and the type of information available.
On the Login screen, please click the Forgot my Login/Password link. Fill in your email address and if you have an email address on file, then your username and password will be emailed to you. If you do not receive the email, or accidentally lock your account from too many login attempts, please contact your child's school to assist you with resetting it.
Family Access uses Secure Socket Layer (SSL) encryption as the security layer for data presented on the Web. This is the same encryption system used by sites that accept credit card numbers and other personal data that must be secure. Each individual, whether student, parent, or staff member, must be given a username and password and be designated as a member of a household linked to a student in order to view Family Access information.
Unfortunately, transcripts are not available through Family Access. They may be requested through the Student Records department.